Cancellation & Returns Policy

Our commitment to making things right if something doesn't go as planned.

What this will cover

Cancellation window — how long after placing an order you can cancel for a full refund
How to report a damaged, incorrect, or missing order (within 24 hours with a photo)
Refund timelines — typically 5–7 business days to the original payment method
Perishable product policy — flowers and cakes are made to order and have different return rules
How to reach our support team for any order issues

The full cancellation & returns policy is being finalised with our legal team. In the meantime, reach us at floriwishh@gmail.com with any questions.